Returns & Exchanges
1. How do I return my product(s) to Foot Locker?
If the product(s) have already been shipped or delivered and you wish to return them, you can initiate the return process by logging in to your account on www.footlocker.co.in. Click on 'Account' in the top right corner, then go to 'Orders,' select 'My Orders,' and choose the item(s) you wish to return. Follow the steps to complete the return request. Alternatively, you can contact our Customer Service Team at support@footlocker.co.in.
Once your return request is submitted, our logistics partner will schedule a pickup from your location. Please ensure that the product is in its original condition, with all tags and packaging intact, when handing it over.
Please note that returns must be made within the specified return period as per our return policy. Once the returned product has been received and inspected, a refund will be processed to your original payment method
Visit our Return Policy page on our website for further information related to returns, cancellation, exchanges and refunds.
2. What is my remedy if the product(s) is defective?
If you receive a defective product, please contact our Customer Service Team immediately by emailing support@footlocker.co.in. Kindly include images of the defective product for reference.
We will review the product(s) images shared by you on mail and advise you on the next steps. If your claim is valid, you can return the product, and we will refund the purchase price.
3. What is the return policy?
Most of our products are eligible for return and/or exchange. Returns and/or exchanges are allowed and must be requested within 7 days of product delivery from “My Order” section on the website.
No returns will be accepted after this period. For high heat products, exclusive styles and limited-edition products, returns and/or exchanges will differ on a product-to-product basis. Kindly check the return eligibility before placing an order.
The product must be unused, unworn, unwashed, and in its original condition including all original tags, brand's original box, packaging, invoice, freebies, and accessories, all of which must be intact. If any signs of usage or alteration are found, the return will not be accepted, and the product will be considered ineligible for return.
In the event that a defective or incorrect product is delivered, customers should contact customer service immediately and share product images at support@footlocker.co.in.
4. How are returns processed?
Once you request a return for an order or a part of an order, our logistics partner will arrange a pickup from your location. Return shipping is free within the return window.
The logistics partner reserves the right to reject the return if the quality conditions are not met. If the order is picked up and fails the quality check at the warehouse, the product will be shipped back to the customer.
5. How will I receive the refund for my cancelled or returned product?
In case of prepaid orders, money will be returned to the bank account/credit/debit card where the payment was made from. For Cash on Delivery orders customers will be required to provide bank details/UPI ID where they would like to receive the refund.
6. How long does it take to receive a refund for a cancelled order or returned product?
Refunds are processed within 7 days of receiving the returned product, but only after a successful quality check. Refunds will be issued to the original payment method within 7 days after the quality check is successfully completed.
7. My shoe/garment does not fit me. What can I do?
If the product does not fit and you would like a different size, please request a size exchange through the My Orders section or by emailing our customer service team at support@footlocker.co.in within the return/exchange window. Our team will do its best to assist you with size exchanges, subject to availability. If the requested size is not available, we will offer you the option to return the product instead.