Shipping & Order Policy

Shipping Policy

1. How will my product(s) be delivered?

We deliver the order at the address that has been given by you while placing your order. Where we are unable to deliver to your address, we may make another delivery attempt at a later date.

The times of delivery mentioned by us are only indications and are not guaranteed. We try to inform you about any delays, in so far as possible. In so far as permitted by law, we are not liable for any damages as a result of late delivery.

Important: It is important that you check the parcel at the time of delivery. If the parcel is damaged, you may not accept the delivery of the parcel or you may inform us of this immediately on support@footlocker.co.in within the return or replacement period of product (s) or within 2 days in case of non-returnable or non-exchangeable product (s).

Important: Once you have accepted the parcel (without reporting any damage to us within the timeline mentioned above), the risk of loss, damage or reduction in value of the product(s) is at your expense and risk. This means that if the product(s) is lost or damaged after you have accepted it, to the extent permitted by applicable law you are responsible for that loss or damage.

2. What is the cost of shipping?

We are pleased to offer free shipping on all orders, regardless of the order value, to all customers across India. There are no additional delivery fees, platform fees, or hidden charges.

3. How long will it take for the order to reach me?

Orders are typically processed within 2 business days. However, please note that delivery times may vary based on location, product availability, and other factors. If your order contains multiple items, they may arrive in separate shipments.

The estimated delivery dates provided at checkout are indicative and may be impacted by unforeseen circumstances such as extreme weather, public holidays, or logistical challenges. While we strive to meet these estimated delivery dates, delays beyond our control may occur. We will keep you informed of any delays affecting your order.

4. My order has been shipped. Can I track it?

For orders within India, once your order has been dispatched, you can track it from the My Orders section. Simply click on Account, then Orders, and select My Orders to view the status of your package. You can track your order after it is dispatched from our warehouse.

5. What can I do if my order dispatch is delayed?

We will do our best to get your products to you within the estimated delivery times. If your package has not arrived by the expected delivery date, please contact us at support@footlocker.co.in, we will work to resolve the issue as quickly as possible. Additionally, you can track your order by clicking on Account, then Orders, and selecting My Orders on our website.

Order Policy

1. How does the order procedure work?

We are very pleased that you decided to order our product(s). Placing an order via our website is easy and consists of the following steps.

1. Search for the product(s) you would like to order via the menu or the search function
2. Select the size and add the product(s) you would like to order to your shopping cart by clicking on “Add to Bag”
3. Once you finish, click on the cart icon on the top right corner of the website
4. Review the products in the cart along with the delivery date mentioned
5. On the bottom right click on “Proceed to Buy”
6. Please fill in all necessary information (such as your name, address, email address and mobile number). You can also login to your registered account at www.footlocker.co.in by clicking “Login”
7. Select the delivery address by clicking on "deliver here", review your order and make sure that the products, quantities and sizes are correct
8. Choose one of the possible methods of payment and fill in the required information
9. Click “Pay” and finish your payment
10. You will receive an email with all the particulars of your purchase.

2. When may we cancel your order?

We are entitled to refuse or cancel your order. However, we must have a justified reason for doing so. Examples of situations in which we can refuse an order or cancel a purchase include but are not limited to:

1. An obvious error or other incorrectness with regard to a product(s) offered on www.footlocker.co.in
2. The product(s) is not available or in stock; if this is so, we will inform you as soon as possible and will not process the order.
3. Your invoice information is not correct or is impossible to verify.
4. We have reason to believe that your order or payment is fraudulent.
5. There is suspicion of credit card or debit card fraud.
6. We cannot deliver to the address stated by you.
7. We have reason to believe that you are not an end user and/or consumer.
8. You are under 18 years of age, and we have reason to believe that permission is not received from your parent or legal guardian
9. No full payment is made.

In the above cases, to the extent permitted by applicable law we are not liable for damages or costs as a result of the refusal or cancellation of your order.

3. What prices does Foot Locker use?

The prices on our website are consumer prices and include GST where applicable but exclude shipping costs, if any. The final price to be paid will be displayed on the checkout page. Not all product(s) and offers that are offered on our website are also available in Foot Locker stores and vice versa. Promotions or discounts on the website cannot be used in combination with other promotions, offers or discounts unless mentioned otherwise. Promotions and offers only apply to purchases made via www.footlocker.co.in.The costs and the expected delivery date of your product(s) will be clearly displayed on the checkout page for your order.

We strive to provide accurate product and pricing information; however, errors may occur. We cannot confirm the price of the product until you make the order. If a product / service is listed at an incorrect price or with incorrect information due to any technical error, we shall have the right, at its sole discretion, to refuse or cancel any orders placed for that product/ service, unless the product has already been delivered or the service has already been availed by you. In the event that an item is wrongly priced, we may, at our discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Unless the product ordered by you has been delivered and the services are availed, your offer will not be deemed accepted and we will have the right to modify the price of the product/ service and contact you for further instructions using the e-mail address provided by you during the time of registration or placing of order, or cancel the order and notify you of such cancellation. In the event that we accept your order the same shall be debited to your credit card account, debit card account or any mode through which the payment was made and duly notified to you by email that the payment has been processed. The payment may be processed prior to the dispatch of the product that you have ordered. If we have to cancel the order after we have processed the payment, the said amount will be reversed to your credit / debit card account.

4. How do I pay for my product(s)?

In principle, we will only process and deliver your order after receipt of the payment. We accept various payment methods like all major credit and debit cards such as Visa, Mastercard, Rupay, Diners and more. You can also pay using UPI through Google Pay, PhonePe, Paytm, and other UPI-enabled apps. We offer a convenient Cash on Delivery (COD) option, allowing you to pay for your order at your doorstep. Additionally, payments can be made via NetBanking through a range of banks.

We accept no other methods of payment than those mentioned on our website. We remain owner of the product(s), until you have paid for the product(s) in full.

5. I want to cancel my order, what must I do?

Although we would regret this very much, under our customer satisfaction policy, you are entitled to cancel your order. Below, we outline the specific rules regarding order cancellation.

If you wish to cancel your order, you can log in to your account on www.footlocker.co.in, click on Account in the top right corner, then go to Orders, select My Orders, and proceed to cancel the order. Alternatively, you can contact our Customer Service Team at support@footlocker.co.in.

Please note that if the order has already been processed and shipped, we will not be able to cancel it. In this case, you may not accept the delivery of the product. Alternatively, you may return the product after delivery through our return process, as mentioned in our Return policy.

**We reserve the rights to cancel any order without pre-confirming the customer at any time and may verify any order before shipping the same to the customer that may include having a verbal or written confirmation from the customer

6. How do I contact Foot Locker?

For assistance, you can contact the Foot Locker team based on where you made your purchase. If you purchased online through www.footlocker.co.in, we kindly ask you to reach out to our Customer Care team at support@footlocker.co.in. If your purchase was made at one of our offline stores in India, please feel free to directly contact the respective store for assistance.

7. Promotion Terms and Conditions

The discount and promotion code, if any, that is made available to you, will only be valid during the promotion period. Cancelled and unfulfillable orders will not have the discount honoured on a future order.